Smart queue management
Shorter lines.
Smarter desks.
QWise counts who is waiting, predicts how long each queue will take and tells staff where to move desks before a line builds up. It works at events, on campuses and in service centres.
- Waiting now
- 23
- Avg. wait
- 17 min
- Desks open
- 5/6
Now serving
- ARegistration10 waiting~19 min
- BPayments & Fees5 waiting~25 min
- CAdvising4 waiting~31 min
- DDocument Pickup4 waiting~40 min
The problem
Waiting is the worst part of a simple visit.
Long waits make even simple visits frustrating, whether at events, universities or service centres. Most of that wait isn't caused by a lack of staff. It happens because one line is overflowing while the desk next to it sits idle, and visitors can't tell how long they'll be standing there. QWise makes the queue visible to everyone involved and turns that visibility into decisions staff can act on.
How QWise works
Three essentials, kept deliberately simple.
Track
Every visitor gets a ticket from the kiosk or their phone, so QWise always knows how many people are waiting in each queue and for how long.
Estimate
Waits are predicted from each person's position, how many desks are open and the service time learned from today's real visits. The estimate improves as the day goes on.
Redistribute
When one line overflows while another sits idle, QWise suggests the desk move that helps most and shows the minutes it saves before anyone commits to it.
Try it out
Four screens, one live queue.
All four screens share the same live data. Open the kiosk on your phone and the dashboard on a laptop, and watch a ticket move from one to the other.
Visitor kiosk
Pick a service, get a ticket and a live link to track your place in line.
/joinLive dashboard
Queue lengths, wait-time trends and desk status, refreshed every few seconds.
/dashboardStaff console
Call the next visitor, mark no-shows, and open, close or reassign desks.
/consoleRedistribution insights
Recommended desk moves, each with its estimated impact on waiting times.
/insightsGuided demo · about 3 minutes
Run the whole story yourself.
Follow these five steps to see a visitor's ticket move from kiosk to desk while QWise rebalances the hall. The walkthrough also works as a script for recording a demo video.
- 01Join as a visitorOpen the kiosk on your phone, choose “Registration” and take a ticket. Keep that tab open.
- 02Watch the dashboard reactOn a laptop, open the dashboard. The waiting count and the Registration bar go up straight away.
- 03Create a rushIn the staff console, press “Simulate 8 walk-ins” to send a crowd to the queues.
- 04Follow the adviceInsights spots the congestion and suggests moving an idle desk. Apply it with one click.
- 05Call your ticketBack in the console, press “Call next” on a Registration desk until your number comes up. Your phone shows which desk to go to.
Demo video coming soon
Until then, the five steps above walk through the same story live.